In this paper we explain with practical examples some of the most common issues users found while interacting with chatbots:

  • Negation: " I want a BBQ pizza with no pork" or "I want sneakers without shoe lace"
  • Coordination: "I want a Hawaiian pizza with extra cheese and onions" or "I want black and white shoes"
  • Double intent: "I want a pepperoni pizza and a soda" or "I am looking for a black shirt and a midi skirt"

However, giving examples is not all that matters, so we also explain how can you solve these issues for your chatbot to increase your customers UX.